The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop knowledge of client services.
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Develop and maintain knowledge of client services according to organisational policies and procedures. Completed |
Evidence:
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Undertake research to compare available services. Completed |
Evidence:
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Investigate services of other providers. Completed |
Evidence:
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Identify client needs.
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Establish rapport with clients. Completed |
Evidence:
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Identify and confirm client needs and priorities. Completed |
Evidence:
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Explain available services to client using appropriate communication strategies. Completed |
Evidence:
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Recommend services.
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Evaluate services according to client needs and respond to client queries and requests according to organisational policies and procedures. Completed |
Evidence:
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Identify gaps in service provision in relation to client needs. Completed |
Evidence:
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Recommend services to match client needs, including alternative services when clients' needs cannot be met. Completed |
Evidence:
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Customise services to satisfy client needs.
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Assist client to evaluate service options according to their needs. Completed |
Evidence:
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Determine and prioritise preferred action. Completed |
Evidence:
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Identify potential areas of difficulty in client service delivery and take action to meet needs according to organisational policies and procedures and relevant legislation. Completed |
Evidence:
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Develop customised solutions specific to customer requirements. Completed |
Evidence:
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Negotiate and confirm solutions with the client according to organisational policies and procedures and relevant legislation. Completed |
Evidence:
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Confirm services.
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Complete documentation as required according to organisational policies and procedures. Completed |
Evidence:
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Refer client to appropriate personnel and follow up according to organisational policies and procedures. Completed |
Evidence:
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